training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
Business Lead Generation Agent: Making outbound calls to new customers who are business owners, introducing appointment setting, lead generation, telesales or cold calling role Excellent communication skills I.T. literate
You'll have experience in both outbound and inbound calls, as well as experience of running cases from start problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing
You'll have experience in both outbound and inbound calls, as well as experience of running cases from start problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, unstructured data
manage all after-hours call outs, must be first responder on-site to all call outs Document & Mailroom
manage all after-hours call outs, must be first responder on-site to all call outs Document & Mailroom
innovation in the digital age, then this is your calling Join us on a creative crusade that will revolutionise