community as well as extended reports follow relevant CCI Group policies, compliance policies, legislation stakeholders Ensures that all relevant CCI Group policies and CCI Behaviours are upheld by all employees
can support different business processes within CCI. As a specialist specifically you would be supporting department Subject Matter expert within contact centre environment or corporate environments. Experience
externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing review intraday performance, Understand and report on call drivers, working closely with the operational team thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
with the objective of resolving or completing the call objective(s), documenting all required information stakeholders to ensure alignment Deliver 2hr weekly call handling to maintain skill Outputs of Job Successful quality assessments, examining and feeding back on calls on a range of areas, including customer experience Mathematics Minimum 2 years' experience in Contact Centre Environment preferably in an analytical role Organized team environment Experience in monitoring IB/OB calls and providing feedback an advantage Experience in
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is executive report Outbound & inbound contact centre operational management and strategic planning experience
relation to Industrial Relations Experience in Call Centre, BPO environment or Retail preferred Must have
relation to Industrial Relations Experience in Call Centre, BPO environment or Retail preferred Must have
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
training plan. Operates as an account manager for the call center's Operations & Quality functions to understand years Training Manager experience, ideally within a call center environment (including design, development area of training A good understanding of Contact Centre procedures
Business Lead Generation Agent: Making outbound calls to new customers who are business owners, introducing appointment setting, lead generation, telesales or cold calling role Excellent communication skills I.T. literate