externally with our Clients. Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing review intraday performance, Understand and report on call drivers, working closely with the operational team thinker 3-6 months experience working within a Call Centre of a large operation (ideally in an analyst type
received including but not limited to Invoices, Bank, Call, Share and Liability statements etc Invoicing for
Manager with the recruitment process Monitor agents calls to ensure they are following company's policies
Manager with the recruitment process Monitor agents calls to ensure they are following company's policies