experience working at a management level within a Call Centre of a large operation 4-5 years experienced in managing campaigns preferably within the outsourced call centre environment Grade 12 or Equivalent Tertiary education years' experience as a Operations Manager in a call centre environment Market Related
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, unstructured data
area of training A good understanding of Contact Centre procedures
area of training A good understanding of Contact Centre procedures