Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
metrics for IT staff. Employ and manage IT staff. Weekly productivity meetings with IT staff. Software license with Directors on monthly bases. Meeting with IT staff on weekly basis. Ensuring IT tickets are resolved Operating IT within the proposed budget. Keep up staff moral and demeanour towards users. Accurately predict fulfil service requests (IT staff). Mean time to first response (IT staff). Budget accuracy. Outage due
Troubleshoot software/job failures and work with staff to resolve issues Ensure programs are kept in proper documentation Maintain log of failures and work with staff to reduce or eliminate these At least 5 years solid
Provide User support on Shop 7 Ensure new user (staff requisitions) are added Ensure old users on the machine equipment Managing of staff and users Provide training to staff Create, sign and check control control sheets Discipline of staff Send all necessary reports at time given ( daily equip, late picks reports)
developers, project managers, and Applications support staff to ensure that all projects are delivered on-time Manage staff including developers, business analysts, project managers and applications support staff Document
coordinating with law enforcement, and training staff on security procedures. Key Responsibilities: Maintaining supervision of security staff and operations, including rosters and posting of staff. Ensuring that all HR
coordinating with law enforcement, and training staff on security procedures. Key Responsibilities: Maintaining supervision of security staff and operations, including rosters and posting of staff. Ensuring that all HR
software/application issues Provide Super User support New Staff application training/ Support Microsoft Office 365 Database Updates Produce requested reports for Staff and External requests Enforce POPIA requirements
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects