responsible to position Vox a leader in software as a service solutions. The product offering needs to cover markets, segments & customers ¾ New products/services ¾ Existing market penetration ¾ New markets etc systems · Service strategy · In conjunction with the Service Centre, implement product specific service strategies high-pressure environment Exceptional customer service orientation Experience working in a team-oriented telecommunications industry, ideally with a telecoms service provider / operator. Accredited Security Qualifications
ability to evaluate, optimize and standardize Cloud services has opened up with one of our clients, a global when required. Perform due diligence to ensure services are scoped correctly, risks are highlighted to Close the knowledge gap between Remote Managed Services teams and client teams. Set the standards that that will be disseminated to the Remote Managed Services teams. Required: 10 years’ experience working in technologies (e.g., Cisco) Experience with database services and technologies Experience with data centre technologies
to 2 Years IT Service Desk experience is a MUST HAVE.
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I to join our team. The successful candidate will play a vital do:
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A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers They play a critical role in ensuring that the services provided by an organization meet the needs and agreed deliverables
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quality by working closely with support teams and service desk, understanding ticket volumes and backlog capacity and capabilities. Manage quality of IT service delivery within budget guidelines and provide progress processes and develop new ones to achieve required service levels Risk and Compliance Management Identifying Identifying all possible risks that can affect IT service delivery concerning time, cost, scope, and quality support teams on developing delivery models for new services that conform to IT governance, policies, and procedures
qualified and experienced IT Service Desk Agent. Reporting to IT service desk manager, the incumbent will will be responsible for providing a higher-level service function on problem solving and advice to users and an option to structure an annual bonus. IT, Service, Desk, Agent
products and services in Sub–Saharan Africa. We believe in bringing products and services to people that’ll and media relations. Core Group is looking for a Service Desk Analyst to assist the group an companies within within with all things related to service and desk support on operations, networking and infrastructure support to stakeholders while maintaining all Service Level Agreements (SLAs). Respond timeously to all
manage and develop the water services capabilities to deliver world class services to their clients globally
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service improving. To meet these many demands, a good service desk manager must have: The ability to build a understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including