Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned set KPI targets through performance tracking, coaching, and management Quality assurance as per strict development initiatives, including mentoring and coaching Monthly performance analysis reporting and feedback
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
focusing on their strengths and styles.
-Coach and enable team to maximize their potential.
-Empower
-Assist with user acceptance testing and coach your teams through changes.
-Demonstrate excellence
-Conduct performance reviews and align to frequent coaching.
-Provide exceptional organization and focus management
-Queue management Training and coaching
-Identify ongoing training and developmental Training BP has signed off
-Provide on the job coaching to address specific performance gaps (KPIs
-Performance
skills
running of the warehouse and logistics
pivotal role in facilitating Agile practices, coaching teams, and driving continuous improvement within Scrum Master in Software Development environments Coach Agile teams Facilitate Agile ceremonies Drive agile
general people management. Coaching & Training: Provide ongoing coaching, identify training needs,
general people management. Coaching & Training: Provide ongoing coaching, identify training needs,
and upgrades Ensuring compliance Supervising and coaching staff Collaborating with HR and accounting teams