with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
with a background in Customer Service, Financial Coaching, Debt Management. Overview and Requirements: 2 environment - Listening to calls and Providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
with a background in Customer Service, Financial Coaching, and Debt Management. 2 to 3 years Team Leader environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction environment - Listening to calls and providing coaching and guidance to members of team Scripting Ability Experience in Team management/ leading a team / coaching people Experience doing customer satisfaction
centre operations, customer service, financial coaching, and debt management is crucial. You'll lead by example, ensuring quality control in telesales, coaching team members, and managing customer interactions excellent customer service, drawing on financial coaching and debt management skills. Handle inquiries efficiently promptly and professionally. Team Leader : Lead and coach a team of specialists to ensure top-quality service centre operations, customer service, financial coaching, and debt management; Basic computer skills, including
centre operations, customer service, financial coaching, and debt management is crucial. You'll lead by example, ensuring quality control in telesales, coaching team members, and managing customer interactions excellent customer service, drawing on financial coaching and debt management skills. Handle inquiries efficiently promptly and professionally. Team Leader : Lead and coach a team of specialists to ensure top-quality service centre operations, customer service, financial coaching, and debt management; Basic computer skills, including
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
structures and team processes Coaching & Training: Ongoing Coaching & identification of training development needs Liaison and contracting with the coaching and training teams Contracted development plans
team KPI stats Daily monitoring and documented coaching of under-performers Deep dive into root cause relevant stakeholders, if needed) Weekly documented coaching/feedback on CLO's performance Ensure JD, KPI, set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate success and
team KPI stats Daily monitoring and documented coaching of under-performers Deep dive into root cause relevant stakeholders, if needed) Weekly documented coaching/feedback on CLO's performance Ensure JD, KPI, set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate success and
quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance Centre Environment • Systems. • Track record of Coaching a Team • Good written and verbal communication