Respond to customer inquiries via multiple communication channels, including phone, email, and live chat inquiries using CRM software. 7. Conduct follow-up communication with customers to ensure satisfaction and gather ideally within the UK market. 3. Excellent communication skills, both verbal and written, with the ability Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft
Respond to customer inquiries via multiple communication channels, including phone, email, and live chat inquiries using CRM software. 7. Conduct follow-up communication with customers to ensure satisfaction and gather ideally within the UK market. 3. Excellent communication skills, both verbal and written, with the ability Proficiency in administrative tasks, including data entry, record-keeping, and report generation using Microsoft
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention co-operation amongst team members Ensuring continual communication between management and staff Adhere to and enforce skills Excellent communication skills, both verbal and written, to effectively communicate with team members Effectively do reports and presentations Excellent communication and training skills High attention to detail management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
Maintaining Service Level Agreements Ensuring acceptable talk time and phone availability levels Client retention co-operation amongst team members Ensuring continual communication between management and staff Adhere to and enforce skills Excellent communication skills, both verbal and written, to effectively communicate with team members Effectively do reports and presentations Excellent communication and training skills High attention to detail management Ability to prioritize and multitask High levels of honesty, accountability and integrity Client
operating rhythm by providing daily direction and communication to agents to ensure that daily and weekly targets interviews as required Prepare warnings and communicates effectively with employees on warnings and makes members are motivated to perform at their highest level. Ensure that the physical working space is conducive basis to ensure targets are met Compile and /or communicate team resource plan on a monthly basis and monitor resources and tools of trade eg seating, headsets Level of Authority • The job holder ensures that the team
demurrage queries timeously where required. Communication Keep departmental management advised of notable Services Orientation Excellent Communication and Interpersonal skills High level of attention to detail and
demurrage queries timeously where required. Communication Keep departmental management advised of notable Services Orientation Excellent Communication and Interpersonal skills High level of attention to detail and
by applying the principles and effectively communicating with the client or broker regarding their claim meet your daily minimum claim targets with a high level of accuracy and within service turnaround time.
by applying the principles and effectively communicating with the client or broker regarding their claim meet your daily minimum claim targets with a high level of accuracy and within service turnaround time.
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,