Solid track record within a client service/client complaint environment Higher level managerial experience Advanced computer literacy (MS Office) Managing the complaint management and unauthorised transaction dispute dispute teams Prioritising of client complaints Managing of complaints end-to-end Direct communication (telephonic resolving their complaints Creating preventative & proactive methods of resolving complaints Determining system to generate statistics to: Determine why complaints are received & to quantify impact Establish
the checkout point/till · Addressing customer complaints and inquiries. · Providing shopping advice and
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
have the ability to deal with customer queries / complaints. Must be skilled in cash up reconciliation, stock
primary point of contact for customer queries or complaints, extending support beyond technical issues to
(External) Respond professionally to customer complaints and queries within agreed timeframes to ensure
customer service. Addressing and resolving customer complaints to uphold exceptional customer service. Handling
touchpoints. • Responding to member/client queries and complaints in a timely and effective manner, via phone, their jobs • Timeously resolve all escalated complaints ensuring these are closed against quality control