interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
Reference: CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS)
customer satisfaction, and overall efficacy of the contact center.
culture of transformation by participating in Nedbank culture building initiatives, businessstrategy professional growth. Understand and embrace the Nedbank vision and values, leading by example. Identify alignment with emerging technologies, and impact on Nedbank technologies. Participation in design forums, project (RFP). Design optimal technical solution in the Nedbank technologies. Contribute expertise into a designdocument related to specifi c technology and its impact on Nedbank technology. Participate in proof of technology
Experience in leading improvement initiatives within contact center or Managed Service Provider (MSP) environments Experience in leading improvement initiatives within contact center or Managed Service Provider (MSP) environments
Receive inbound calls from policyholders in a contact center environment. Process billing transactions on Receive inbound calls from policyholders in a contact center environment. Process billing transactions on
Receive inbound calls from policyholders in a contact center environment. Process billing transactions on Receive inbound calls from policyholders in a contact center environment. Process billing transactions on
experience is ideal Experience with Absa Bank and /or Nedbank is an added advantage. Well skilled and knowledgeable
experience is ideal Experience with Absa Bank and /or Nedbank is an added advantage. Well skilled and knowledgeable
Reference: CPT006889-ST-1 PARALEGAL - NEDBANK BOND CENTRE (RETAIL) PARALEGAL - FNB BOND CENTRE (DEVELOPMENTS)