Responsible for measuring Courier and Freight Forwarder service delivery as well as obtain & maintain best dispatch. This report will be shared with the Sales, Services & the Procurement Department daily. Responsible departments to ensure & maintain optimal customer service. Develop, teach, and reinforce safety guidelines (but is not limited to) correct packing and stacking of product for storage, correct product to bin allocation objectives. Ensure that the highest level of customer service & professionalism is always maintained. Responsible
of outsourced employees ensuring their prompt service and overall quality of workmanship. Facilitates outsourcing team in the delivery of client need and services. Facilitates client demands as and when they arise arise ensuring prompt and efficient service. Facilitate and resolves any client complaints ensuring customer workmanship and safety standard so as to ensure the correct skills and abilities of outsourced employees and outsourced employees in the delivery of the required services. Address and manage any non-compliance and performance
code 8) Previous Operations, Sales and Customer service experience Ship-Shape Software experience will
code 8) Previous Operations, Sales and Customer service experience Ship-Shape Software experience will