experience in working with client and/or intermediary service providers.
Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product
Company is a dynamic and vibrant player in South Africa's life insurance industry. We're passionate about Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling inquiries, service requests and complaints • Providing customers with the organisation's services and product
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth sustainability. How you'll role As a customer service agent at this scaling startup, you will play a position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
having more than 26 years of offering our services within South Africa.
With further expansion, we currently
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem both oral and written
Applying customer service/care principles to all calls
Working with
leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia successful customer-facing agents to deliver the best service in the insurance industry • Manages people related absence and attrition within the team to ensure service level contributions are met/exceeded • Manages written correspondence • Ensure efficiency of service productivity and performance in the contact centre
player in South Africa's financial services industry. We're passionate about financial services and the We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
player in South Africa's financial services industry. We're passionate about financial services and the We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive
turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive