REGIONAL SERVICE CONSULTANT
MINIMUM QUALIFICATIONS AND EXPERIENCE< />Minimum 3 years of experience in a customer service orientated environment within a medical scheme
Responsible for excellent service delivery to members, advisors, providers and suppliers
set bookings are received timeously and in the correct format from the respective sales teams. Loan set picked/packed & delivered timeously ensuring correctly & ensuring POD's are returned to the office
sourcing and comparing alternative suppliers and service providers/consumables and materials including ancillary Lotus Notes. Monitor performance of contracted service providers. Compile information and records to draw for procurement of materials, goods and services. Monitor service provider / contractor performance, recommending arrive to ensure that orders have been filled correctly and that goods meet specifications. Responsible requirements. Monitor and maintain IT services through a logbook and service requests. Responsible for monitoring
sourcing and comparing alternative suppliers and service providers/consumables and materials including ancillary Lotus Notes. Monitor performance of contracted service providers. Compile information and records to draw for procurement of materials, goods and services. Monitor service provider / contractor performance, recommending arrive to ensure that orders have been filled correctly and that goods meet specifications. Responsible requirements. Monitor and maintain IT services through a logbook and service requests. Responsible for monitoring
variances and enough stock to deliver quality service. Submit stock orders timeously. Ensure all administrative new week commences. Immediately escalates any Service Ticket that cannot be undertaken on the day to completion of job, ensures that job card is filled in correctly with all the relevant information required and have his/her own transport 1-2 years' Customer service experience 1-2 years' Refrigeration Experience
timeously manner. Ensure calls are directed correctly. Correct message taking. Ordering Stock / Receiving
document management (including courier and mailroom services). Occupational Health and Safety Produce and implement following up and monitoring control measures and corrective actions through to acceptable resolution. Work &Vendor manager to achieve continuous and auditable service delivery compliance across Facilities. Compile and accidents. Ensure effective close out of corrective actions, open incident reports, and significant procurement policy. Compile, negotiate and maintain service level agreements with the suppliers in line with
document management (including courier and mailroom services). Occupational Health and Safety Produce and implement following up and monitoring control measures and corrective actions through to acceptable resolution. Work &Vendor manager to achieve continuous and auditable service delivery compliance across Facilities. Compile and accidents. Ensure effective close out of corrective actions, open incident reports, and significant procurement policy. Compile, negotiate and maintain service level agreements with the suppliers in line with
following up and monitoring control measures and corrective actions through to acceptable resolution. • Work &Vendor manager to achieve continuous and auditable service delivery compliance across Facilities. • Compile and accidents. • Ensure effective close out of corrective actions, open incident reports, and significant procurement policy. • Compile, negotiate and maintain service level agreements with the suppliers in line with (maintain vendor QMS) • Negotiation of contracts and service level agreements • Identifying new components and
and professional state. Ensure work is filed correctly and not kept in a cluttered manner. Reducing/managing onto system and sync with facial recognition. Correct verified clocking's if necessary. Liaise with staff Administration duties including filing, scanning (correct format), photocopying, maintenance of both paper various systems/processes to gather data (e.g. Long Service Awards, Retirement Schedule, Co-Morbidity Schedules Development Arrange training where required and ensure service providers are within approved BBBEE levels. Assist