standards in the digital age. About the Role: Service Excellence Coordinators are responsible for driving improvement initiatives within contact center or Managed Service Provider (MSP) environments. Requirements: Demonstrated improvement initiatives within contact center or Managed Service Provider (MSP) environments.
HVAC, Fire and Wet Services Specialists seek experienced Regional Project Manager for the WC Region Project required, Experience in fire protection, HVAC, Wet Services, good budgeting, planning, and organizing skills
recruit a Service Centre Analyst to work within the IT department of Clicks Group Services. The role Head Office in Cape Town and will report to the Service Centre Supervisor/ Manager (IT). Job Purpose The cost effective management of IT Incidents and service requests from end to end point of view and to provide provide dynamic IT Support within the agreed Service Promise. Job Objectives Providing telephonic and track all incidents and service requests Taking ownership of incident and Service request from initiation
operational leadership in the provision of Air Traffic Services at George Airport and implementation of regional the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall business strategy. Provide operational Air Traffic Service Unit input and insights into the operations and Traffic Service Unit business plan, aviation safety strategy including governance and service management management capabilities, along with the service catalogue and service level agreements. Drive delivery of the
operational leadership in the provision of Air Traffic Services at George Airport and implementation of regional the Air Traffic Service Unit to ensure achievement of Air Traffic Management Service Delivery, and overall business strategy. Provide operational Air Traffic Service Unit input and insights into the operations and Traffic Service Unit business plan, aviation safety strategy including governance and service management management capabilities, along with the service catalogue and service level agreements. Drive delivery of the
Customer Service Resolve all client queries /complaints initiated by the client and ensure that the relevant clients on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations confirmations before they are emailed to clients, correct as required and sign. Action account / demurrage other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed least 2 to 3 years experience in shipping Customer Services Orientation Excellent Communication and Interpersonal
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong leadership leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing needs. Address performance issues and implement corrective action plans when necessary. Identifying issues
DotNet 4.7.2 Integration experience (Web/RESTful services) XML and JSON messages interaction. Understanding Studio SQL Server Management Studio 2012 upwards SOAP/REST Services IBM MQ Series Client interaction Knowledge
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware systems, and find smarter ways to deliver excellent service. Maximize and promote system utilization for all and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra Windows 7, 8, 8.1, 10, 11 Microsoft Server 2008, 2012, 2012R2, 2016 Cloud Platforms (M365 Suite, Azure