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It Customer Engineer NEW
Johannesburg
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
share this job on whatsappManager Customer Experience
Blum & HofmeyrJohannesburg
within customer base as well as internally at Mimecast. This person should be progressive and forward thinking Oversee the day to day operation of one of the Customer Experience teams • Act as a mentor and resource resource for the team when dealing with customer incidents and strategies • Driving the defined CX strategy team • Dynamic risk reporting to the Director of Customer Experience especially pertaining to and highlighting knowledge and sales skills to resell value to customers. • Team leadership in retention activities – escalations
Customer Loyalty And Promotion Lead
Hire ResolveCape Town City Centre
The Customer Loyalty and Promotion Lead is responsible for achieving card sales and advances targets strategy. The role focuses on engaging the company's customer base to drive incremental revenue and increased building loyalty and promotions solutions aligned to customer experience and expectation in the pursuit of creating unique loyalty and promotion journey for the customers. Key areas of focus include: Operational Direction and Stakeholder Relationships People Management Customer Commercials Management SKILLS/CAPABILITIES : Demonstratable
Senior Customer Specialist Stellenbosch
Datafin It RecruitmentStellenbosch
business is repeat business. ENVIRONMENT: DRIVE customer adoption, retention & growth utilizing your negotiation and communications skills as the next Senior Customer Success Specialist sought by a cutting-edge Communication business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement assigned accounts. Collaborate with existing customers to identify product or service offering gaps and business reviews, and feedback sessions to ensure customer satisfaction and identify opportunities for improvement
Customer Success Operations
Catch RecruitJohannesburg
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Customer Architect Specialist
Bashr ConsultingJohannesburg
organisation. If your answer is yes , Apply Now As a Customer Architect Specialist you will be responsible for Management tools Solid Experience in Computer Coding, Customer Centric Solutions, Installation Support, Process
Customer Service Engineer I
Johannesburg
Negotiable Innovators Thrive.
We are seeking a Customer Service Engineer I to join our team.
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets timeously
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management - Ensure that
Customer Success Operations
CatchJohannesburg
Profile : Customer Success Operations CS Ops ensures that customers have a positive experience with the structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing Technical Support: serve as a bridge between customers and the development team. They help troubleshoot
Customer Success Operations Parktown NEW
The Super Staffers Pty LtdSouth Africa
Customer Success Operations Location: Parktown, Johannesburg Working Hours: Monday to Friday 9:00am - solutions. Position Overview: CS Ops ensures that customers have a positive experience with the software or structure necessary to effectively engage with customers, drive adoption and retention and ultimately contribute company's growth and success. Responsibilities: Customer Onboarding: help designing and implementing effective onboarding processes for new customers. This includes guiding customers through the initial setup, providing
Customer Service Engineer I NEW
Pretoria
Negotiable Innovators Thrive.
We are seeking a Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
 Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions
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