business. ENVIRONMENT: GUARANTEE an exceptional customer experience, revenue retention and referrals across continent as your expertise as highly ambitious Customer Success Manager is sought to manage a portfolio Specialist. You will serve as the primary liaison for customer relationships, engage in proactive account management with other team members to facilitate successful customer onboarding, training, support and ongoing relationships Applicants will require 1-3 years' work experience in Customer Success or Account Management (preferably in a
business. ENVIRONMENT: GUARANTEE an exceptional customer experience, revenue retention and referrals across continent as your expertise as highly ambitious Customer Success Manager is sought to manage a portfolio Specialist. You will serve as the primary liaison for customer relationships, engage in proactive account management with other team members to facilitate successful customer onboarding, training, support and ongoing relationships Applicants will require 1-3 years' work experience in Customer Success or Account Management (preferably in a
our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands rotational shift work will be expected. DUTIES: Assist customers with technical software related queries / problems
them into technical specifications. Build and customize CRM functionalities, ensuring alignment with business of Odoo Apps and their customization (3-4 years). Exposure to contact center solutions. Basic understanding
Support – Understand need and requirement of the customer, clarify all his/her questions enabling them to executives. Provide presentations to prosfpective customers using knowledge of industry trends. Configuration feedback and reports – Report problems to customer service center and monitor corrective actions. Provide with regard to problem solving, quality of data, customer needs, network planning, environmental problems
and client end-users in support. Update all ITSM calls timeously with a complete audit trail of actions actions and events, follows up on escalated calls to ensure completion and feedback. Maintain service and quality standards, processes, and procedures. Resolve all calls logged by end users, relating to desktop issues
strategic thought form the foundation. It serves as a center for groundbreaking ideas and digital innovations
business. ENVIRONMENT: A leading cloud Contact Center and CRM solutions provider in Southern Africa is
identifying sales opportunities with prospective customers, nurturing the relationship, and ultimately closing the South African public sector, through cold-calling, approved partners and other proven techniques knowledge to educate and create awareness within the customer environment. Develop and maintain excellent product
in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities opportunities to improve what they do, improve customers IT systems, and find smarter ways to deliver excellent topology/diagrams. Provide excellent service to all customers and be willing to go the extra mile. Get involved involved and deliver in complex projects for customers. Assist with technical presales, design, and project