Excel, PowerPoint, and Outlook OpenText Archive Centre Certification Job Related Requirements Minimum Minimum of 10 years' experience in OpenText Archive Centre. Added Advantages for the role. Knowledge of Documentum advantage. Main purpose of the role OpenText Archive Centre application is used by many applications. The role
Experience in the IT industry supporting call centre operations is advantageous
best practises and frameworks to manage the data centre, capacity planning, backups, migrations, and audits experience with server virtualisation and data centre administration. Proven experience in migrating
engineering staff members, response centre and logistics Resolve customer affecting technical issues in a a timely fashion in order to maintain maximum customer satisfaction second to none. Installs, troubleshoots recommends which products or services best fit the customers' needs. In order to be considered the following is required: Strong communication skills Strong customer facing skills Strong troubleshooting skills and responsibility levels Perform remedial repair activities on customer site Perform hardware installations Perform assignments
Working Experience in the IT industry supporting call centre operations is advantageous Consultant: Tamsyn Best
deployment of handsets Installing PC's and laptops on customer sites Installing and configuring of any IT equipment Support Distribution list management TEAMS Admin Centre Creating Teams and Channel Creating and managing rooms and device Management Manage Teams App's Add custom App's Intune : Autopilot Device Assignments/Reassignments attendants Teams voice new starters/leavers for customers Powershell script Manage resource accounts Manage monitors Troubleshoot monitor alarms Remote support customers machines General desktop support Domain controller
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
Interaction with team members, operational and contact centre personnel. Ad hoc analysis, queries and business
sales etc.) Customer service – daily communication with customers to answer and resolve customer queries queries. Customer Relationship Management – build retention and acquisition strategies to build customer database database and segment customer communication. Work closely with web development and technical teams to assist improvements. Customer User Journey Development and assessment – be able to monitor and build customer journeys Analytical Skills, E-Commerce, and Sales. Strong customer service and communication skills. Experience in