individual to join their team. Duties: Processing customer experience reports online Picking out facts that number in the subject of your e-mail. The post Customer Experience Analyst appeared first on freerecruit
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experience. Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and and appropriate solutions Resolve all customer queries efficiently, and within agreed timelines. Maintenance of an efficient administration service through careful and timeous planning, reporting and updating of
expanding team. As a key player in sustaining customer relationships and driving business growth, this continued success. Your Role: Customer Retention: Ensure high customer retention rates. Revenue Growth: alongside Customer Care for a seamless client experience. Key Performance Indicators: Customer Satisfaction: score of 90% or higher. Retention Rate: Maintain a customer retention rate of 95% or more. Account Growth:
transitioning the client relationship to the Customer Care Team once a sale is secured. Requirements: Proven
and provide accurate and creative quotations to customers/agents by discussing client requirements either e-mail advising on suitable options in line with customer requests and striving to exceed expectations. and detail-orientated and compulsive about taking care of small things Effective Communication Skills (effective
Cape. You will need to grow and manage existing customers and seek out new opportunities constantly with potential customers as part of the sales process Conduct cold calling at new/potential customers along with with a focused growth strategy at the existing customers in the allocated sales area Analyse market potentials Establish, promote and maintain positive business and customer relationships Ensure adherence to company policy Servicing and further development of existing customer base Participation/representation at open days/trade
dedicated to providing social services and residential care to vulnerable individuals. Collaborating with communities
y of the debtors function.
• Ensure that customer statements are prepared accurately and sent out
based on customers issues identified.
• Allocate cash receipts to the respective customer
• Ensure
Ensure that customer payments/remittance are processed accurately and timely.
• Prepare and maintain
with the customer to request payment/terms
• Place a credit hold on “overdue customer accounts”
/>• Ensure that all requirements of corporate customers are followed to ensure prompt
payment.
ownership/responsibility of the debtors function. • Ensure that customer statements are prepared accurately and sent out required based on customers issues identified. • Allocate cash receipts to the respective customer • Ensure that that customer payments/remittance are processed accurately and timely. • Prepare and maintain AR aging communicated with the customer to request payment/terms • Place a credit hold on “overdue customer accounts” until • Ensure that all requirements of corporate customers are followed to ensure prompt payment. • Adhoc