Journey Beyond Work.
We are seeking a Customer Service Engineer I to join our team. you'll be responsible for providing high-quality customer service and technical support to our clients. issues, providing timely solutions, and ensuring customer satisfaction through effective communication and
What you’ll do:
products directly to clients
- Must have Customer centric approach
- Must have a bubbly yet personality as this is customer facing role
Desired Experience, Qualifications and around Durban
- Previous face to face sales experience will be an advantage
R
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
quality reports conform to the requirements of the customer Evaluate and follow up on service levels Liaise Ensure KPI's are of the correct criteria Inform the customer immediately if there are any delivery delays Handle Handle and document all queries and customer complaints Monitor and compile daily and monthly reports and ensure the driver sign's for each POD Ensure customer satisfaction both internally and externally Liaise Quality, Health and Safety and KPI's Ensure that customer KPI's are known, understood, measured, managed
years' experience in a similar position. Commercial experience essential. Retail industry experience pref details onto the relevant system. Onboard new customers/suppliers with reference to agreements, debit an accurate system of record keeping. Resolve customer queries. Competencies: High degree of confidentiality with all levels of colleagues and with external customers in a team orientated manner. An innovative thinker
ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful with customer request and address non-conformance Technical assistance & guidance to customers regarding best alternative options Attended resolutions to customer requests/ complaints Compliance with performance
ad-hoc incidence fault reports and resolutions to customers as required Prevention of on-air technical faults to the specification requirements in line with customer requirements & Company Procurement policy asset verification exercise (manual or scan) Customers served in technical proficient, friendly and helpful with customer request and address non-conformance Technical assistance & guidance to customers regarding best alternative options Attended resolutions to customer requests/ complaints Compliance with performance
Management with financial electives
and operated bakery who is currently seeking an experience Code 10 Bread Truck driver to join their team report any issues or delays. Provide excellent customer service when interacting with clients and bakery Driving Permit). Matric or equivalent Proven experience as a Code 10 driver, preferably with a focus communication and interpersonal skills for positive customer interactions. Responsible and reliable with a
and operated bakery who is currently seeking an experience Code 10 Bread Truck driver to join their team report any issues or delays. Provide excellent customer service when interacting with clients and bakery Driving Permit). Matric or equivalent Proven experience as a Code 10 driver, preferably with a focus communication and interpersonal skills for positive customer interactions. Responsible and reliable with a