CUSTOMER SUCCESS MANAGER
Being a part of the company's Team is an opportunity to become a
stars.
We have an amazing opportunity for a Customer Success Manager. Do you think you have what it
/>The Customer Success Manager will play a pivotal role in bridging the gap between our customers and our
customer first mindset and will immerse yourself in understanding our customers and
what
contact center, customer support, BI,
BA and other Teams to develop and map out our customer journeys ensuring
/>Required Minimum Work Experience:
logistics, procurement, sales, marketing, finance, and customer service. This challenge requires strong leadership business acumen, and a passion for innovation and customer service. You will have the opportunity to learn learn from a management team with over 35 years' experience in the electronics industry, who have built the logistics, procurement, sales, marketing, finance, and customer service. - Ensure operational efficiency, cost-effectiveness to expand the company's product offerings and customer base. - Develop and maintain strategic partnerships
manage customer feedback on repairs.
candidate will be focused on the maintenance of customer ICT networks as part of IT Managed Services offerings offerings provided to Datacentrix customers. The support functions of the role will extend from testing performance analyses. Critical Requirements - Skills, Experience: Tertiary IT Qualification. CCNA/CCNP or equivalent Business experience. At least 5 years' experience delivering Network Security Services in a customer environment technical information to all levels of end-users and customer IT management. See Description See Description
industry related experience
Job Skills
3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
3 years' experience in Fraud Risk and/or, Call Centre environment is essential SQL experience is advantageous actioned to provide assistance / feedback to customers. Load security blocks where suspicious transactions transactions / activity cannot be confirmed with customers and make clear notes on the fraud monitoring and validity of suspicious transactions / activity with customers to detect / prevent fraud (all fraud types) Ensure deviations from procedures immediately. Dealing with customers in a professional manner Provide feedback to internal
its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create looping Serve as the first point of contact for customers seeking technical assistance over the phone or Requirements and skills Proven experience as a help desk technician or other customer support role Graduate with Information Technology At least 2 years of work experience with minimum 6 months of relevant exposure Excellent
facilities as well as supporting and advising the customers in order to contribute to viable and successful procurement of correct digital solution in line with customer requirements & Company Procurement policy within area of control and outside broadcasts. Customers served in operational proficient, friendly and manner Monitor compliance of services rendered with customer request and address non-conformance Operational Operational assistance & guidance to customers regarding capability of facilities and to provide best operational