ensure that the business unit achieves maximum customer service and revenue KEY RESULT AREA PERFORMANCE STANDARDS/INDICATORS into Cargo Wise Send booking confirmations to customer Monitor booking placed, confirm cargo is on the bills prior to sending to customer and get draft confirmation from the customer · On vessel sailing check SOB details and confirm to customer Get release documentation from the customer Request for shipment release sheet. Obtain invoices/costs from all the relevant service providers, ensuring that the invoices are checked
ensure that the business unit achieves maximum customer service and revenue KEY RESULT AREA PERFORMANCE STANDARDS/INDICATORS into Cargo Wise Send booking confirmations to customer Monitor booking placed, confirm cargo is on the bills prior to sending to customer and get draft confirmation from the customer · On vessel sailing check SOB details and confirm to customer Get release documentation from the customer Request for shipment release sheet. Obtain invoices/costs from all the relevant service providers, ensuring that the invoices are checked
good customer relationships. Maintain a high level of customer service and attend to all customer queries hire. Complete the contract in full including customer details, order number etc.
good customer relationships. Maintain a high level of customer service and attend to all customer queries hire. Complete the contract in full including customer details, order number etc.
administrative and managed care services with a value-added service offering aimed at ensuring streamlined for meeting, and setting targets, meeting client service levels as well as planning areas of improvement departments in order to facilitate resolution of services issues. Duties will include but not be limited clients Effective management of relationships and service delivery to all stakeholders Ensure that recognition Degree in client services / business administration or a National Diploma in customer relations management
administrative and managed care services with a value-added service offering aimed at ensuring streamlined for meeting, and setting targets, meeting client service levels as well as planning areas of improvement departments in order to facilitate resolution of services issues. Duties will include but not be limited clients Effective management of relationships and service delivery to all stakeholders Ensure that recognition Degree in client services / business administration or a National Diploma in customer relations management
efficient warm and welcoming introduction to all customers entering the show room/office or calling on the a timeous and professional manner Dealing with customer queries / complaints / orders and ensuring that Create and manage all quotations/invoices for my service department and check that all outstanding payments
efficient warm and welcoming introduction to all customers entering the show room/office or calling on the a timeous and professional manner Dealing with customer queries / complaints / orders and ensuring that Create and manage all quotations/invoices for my service department and check that all outstanding payments
Quotations Dealing with customers telephonically Co-ordinate and plan customer site trips for Technicians
Quotations Dealing with customers telephonically Co-ordinate and plan customer site trips for Technicians