Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
and call on prospects and acquire new business. Build and promote strong, long-lasting customer relationships activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent
and call on prospects and acquire new business. Build and promote strong, long-lasting customer relationships activities, progress, and pipeline insights to customers. Any other functions that may require the incumbent
questions and generally provide a high level of customer empathy. Setting expectation during the onboarding the software onboard in line with established service level agreement with clients. Configuration of T. / Technical customer support experience Experience with Microsoft365 Admin Centre, Google Workspace
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial
team. Establish and nurture relationships with customers to facilitate debt collection. Receive and process transactions, including discounts and rebates. Handle customer claims such as damages and pricing discrepancies copy invoices to customers at month-end. Address and resolve queries appearing on customer accounts promptly manner. Prepare monthly customer reconciliations. Familiarity with customer trading terms and processing with policy requirements. Conduct A/R analysis by customer and perform accruals/provisions as needed. Undertake
globally. Write clear marketing copy for products and services which follows brand guidelines and helps to improve of your blogs and long-form content Identify customers' needs and gaps in content and become proactive
globally. Write clear marketing copy for products and services which follows brand guidelines and helps to improve of your blogs and long-form content Identify customers' needs and gaps in content and become proactive
Safety systems comply with required standards. Key customers for this role would include Senior Management Management, Production Department, External Customers, Dispatch Department and the Technical Department. Working