consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing managing customer inquiries, and ensuring timely resolution of IT-related issues. This role involves collaborating REQUIREMENTS: Service Coordination and Operations Management skills Customer Service experience Knowledge correspondence. Apply here: https://www.datafin.com/job/service-desk-coordinator-onsite/ OR e-mail a Word copy
business. ENVIRONMENT: A forward-thinking Managed IT Services Provider is actively seeking an IT Technician understanding of the problem. Monitor assigned service board if applicable. Ensure all faults are progressed over the phone and via email. Effectively manage customer expectations with timeous updates & clear notes of all issue resolution activities within Service Tickets including time logs. Verify all necessary necessary information has been captured on the Service tickets prior to processing for billing. Verify all
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
is seeking a highly focused and analytical customer service agent to join the buzz. Use your maturity resolve product or service problems. Ability to provide technical customer service, support and vision calls Log service calls received Coordinate technicians Ensure timeous handling of all customer queries quotations Prepare product or service reports by collecting and analyzing customer information Work with Call Call Centre supervisor to ensure proper customer service is being delivered Open and close all calls received
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Technical Proficiency: configuring and customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
administrative and technical support services to the Customer Services Division and to ensure the smooth issues Data integrity issues relating to Bank service. Effects not cleared base 1, base 2, SMS, DMS. made. Monitors and maintains key contracts and Service Level Agreements as per the end dates for renewal ATM issues, alternatively logs a call with ATM Service Provider and follows up until resolved. Monitors
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Sales and Service Process rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Technical essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
RESPONSIBILITIES:
Support internal and external customer infrastructure MS Server support
Office
transport and will be required to travel to local customers to support them.
CORE COPMETENCIES:
other resolver group (internal and external) like Service Provider, TAC, etc Identifies problems and errors errors before they impact a client's service Provides Assistance to L1 Security Engineers for better initial journey Moderate level years of relevant managed services experience handling cross technology infrastructure level knowledge in ticketing tools preferably Service Now Moderate level working knowledge of ITIL processes Infrastructure Cloud Networking Cloud Security Cloud Services Management Computing Database Tuning Data Networking
correctly and consistently Individual and team service delivery against agreed SLAs and KPIs Adherence procedures, standards and measures of quality and customer satisfaction Excellent end user adoption, uptake systems. External Services Management Monitor and ensure alignment of external services as specified in maintain healthy relationships with the relevant service providers. Ensure contract agreements are in place