Objective:
Our client is looking for a Customer Care Coordinator for an automotive company who who will work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Duties:
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling
Laureate Service team, the primary focus of your role is to provide relationship management service, active keep your finger on the pulse of our internal service level agreement to make sure that we achieve the supplied with detailed feedback • Responds to customer inquiries by understanding inquiry; reviewing assembling and forwarding information; verifying customer's understanding of information and answer • Meet require after hours and weekend work) • Assist with service recovery and client apologies, also help with handling
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and
Represent the customer to the rest of the business - Customer Advocate
Demonstrate communication both oral and written
Applying customer service/care principles to all calls
Working (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for our customer experience enhancements and monitoring Client
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' improving their new business, servicing and claim journeys. • Champion the Customer Experience aspects of the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions Efficiencies and Performance, who is accountable for our customer experience enhancements and monitoring Client
vehicle replacement parts. Customer service. To provide an exceptional level of service to current and prospective prospective customers relating to all parts being sold over the counter, online, or any other platform. The The Salesman will assist the customer in understanding the Companies products and identify solutions sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned