implementing best practices, and delivering exceptional customer experiences across our restaurant outlets in Kenya performance indicators (KPIs) related to sales, service, quality, and profitability, taking corrective managers and staff to deliver outstanding customer service and uphold brand standards.
curate a world-class experience across all areas of service delivery.
The Food & Beverage
key deliverables:
supervise hotel staff, ensuring high levels of customer service and guest satisfaction.
Financial addressing guest concerns and ensuring exceptional service standards are upheld.
Compliance:
Familiarity with hospitality industry trends; customer preferences and market dynamics,
Strong front office, housekeeping, maintenance, and guest services.
ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy Accuracy, Maintenance, Product and Speed of Service.
ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy Accuracy, Maintenance, Product and Speed of Service.
interpersonal and communication skills
skills, written and verbal
are consistent with established standards and customer specifications. Strong quality and food safety manage actions from these audits Manage QA external service providers (SCS Africa, GOTECH and ECOLAB). Effective
market share and achieve customer, people, and profit objectives
situations