Responsibilities
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
to join our team. The successful candidate will play a vital role in ensuring customer satisfaction
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
contact centre that specialises in the fields of customer experience, sales and administration in the B2C several leading blue chip companies to optimise service, support and sales. Collaboration is at the core talent to form one cohesive team. ELS is part of the Morvest Group which services clients globally. Our objective play a pivotal role in providing exceptional customer service and support to cat and dog owners, breeders Assist with Registration and Membership Promote Services Address Breed-Specific Inquiries Query resolution
Centre Team Leader to join our team and contribute to our continued success. Call Centre Team Leader Assist programs. Set KPIs/KPAs in initial meetings with team members. Monitor and manage call centre productivity incentive programs. Build sustainable morale and team. Call Centre Agent Contacting Debtors: Initiate Escalate unresolved accounts to management or legal teams when necessary. Meeting Targets: Meet collection
dynamic Senior .NET Team Lead to join our talented team!
As a Senior .NET Team Lead, you'll play play a pivotal role in guiding our development team to success. You'll have the opportunity to flex skills
Don't miss this chance
for passionate Customer Support Agents to join the family. Be a part of a dynamic team that is driving real-time calls/emails/social media posts from our customers. You must be calm in the face of a chaos, caring Our customer support professionals are dedicated to supporting customers and resolving customer queries effectively Ensure collaboration with order success team and monitor issues that may have a direct impact and goals. Create an exceptional, personalized service experience for users. Provide positive, fast, and
We looking for talented individuals to join our team as Inbound Call Centre Agents. Our offices are located in nearby areas. Answering incoming calls from customers regarding inquiries, complaints, and product information information. Providing excellent customer service by addressing customer concerns and resolving issues promptly promptly. Upselling products and services to customers based on their needs. Following call center scripts Maintaining a high level of professionalism and customer satisfaction. Reside in or near Alexandra (Woodlands
IT Customer Engineer. Key Performance Areas Customer Service - Receive calls from senior customer engineer/ users if necessary. - Escalate problems to senior customer engineer if necessary. - Provide temporary PCs ensure that the problem is resolved. - Ensure all customer queries are attended to and resolved within agreed telephone infrastructure to provide stable, dependable services, by working with specialists. - Replace faulty resolution. CSN Support - Respond to remote/satellite customer call-outs (hardware, software and network calls)
for an IT Associate Customer Engineer. Key Performance Area - Ensure IT Services are Accessible to Internal Internal and External Company Customers - Attend IT incidents and requests. - Configure new equipment all users. - Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business decision making. - Ethics and values. - Client service orientation. - Citrix knowledge advantageous. -