day-to-day operations of activities in the Debt Collection, Client Retentions, and Mandates Departments PERFORMANCE AREAS Support Ignite in-house contact centres in organising people resources and monitoring daily fitness industry Formal or informal training in a call center environment Fluent in both written and verbal Proven track record of maintaining high levels of call forecasting in a fast-paced industry Ability to workforce planning tools nationally to support in-house call center operations. Build and lead the teams that
management of relationships with tenants, rental collection, leasing of units and maintenance.
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process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying
queries.
Debt Collection
Assist with the rental collection process through:
Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each
with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management
Specification
Answering of all calls in a professional, courteous and efficient manner
Accounts
Bill patients accordingly and collect payment where necessary
Accept money (cash
on patient related queries and assist with debt collection
Month end processing
Daily banking
runs seamlessly Job Specification Answering of all calls in a professional, courteous and efficient manner Doctor Accounts Bill patients accordingly and collect payment where necessary Accept money (cash or card) on patient related queries and assist with debt collection Month end processing Daily banking given to
by discussing client requirements either via call centre or over e-mail advising on suitable options in
monitoring, and completion of projects that focus on collection and the recycling of plastic packaging waste
Linkedin, and Google searching.
are accurate
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad long-term growth plan.
Some degree of cold calling is expected for specific projects
General
Responsibilities:
Make retention calls to existing clients.
Make calls to potential new clients from