operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
Knowledge and experience in Network Operations centre (NOC) Network Administration skills Strong technical
experience of SDLC Tools (IBM Jazz, Jira, HP Quality Centre) and CI/CD
Purpose of the Position
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience
ability. Contact Garth on Garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthe-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities