The Auto Shed is a premier dealership specializing in quality used cars. With a commitment to excellence and a customer-centric approach, we strive to provide an exceptional car-buying experience. We are seeking a dynamic individual to join our team as a Tech-Savvy Used Car Sales Assistant, reportin
divisions and customers to efficiently communicate deliveries and ETA's feedback etc First point of contact Meet and exceed the agreed SLA's on quoting and deliveries. Ensure a consistent closure rate within appropriate Follow up on warehouse until in production and to delivery Account Managers to be cc'd on all correspondence are followed up. Processing of relevant orders, delivery notes / collection notes, back orders, ETA's, relevant documents Follow up of queries, quotations, deliveries, payments timeously Provide management with sales
divisions and customers to efficiently communicate deliveries and ETA's feedback etc First point of contact Meet and exceed the agreed SLA's on quoting and deliveries. Ensure a consistent closure rate within appropriate Follow up on warehouse until in production and to delivery Account Managers to be cc'd on all correspondence are followed up. Processing of relevant orders, delivery notes / collection notes, back orders, ETA's, relevant documents Follow up of queries, quotations, deliveries, payments timeously Provide management with sales
status and delivery dates for production orders
Monitoring and updating expected delivery dates
and updating customers
Arranging for delivery or collection of customer orders
Reporting
forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction feedback to internal stakeholders to improve service delivery Drafts full scope reporting on customers, products & exchange rates Managed & coordinates the delivery of units upon being awarded the tender Participates for modifications Manages & coordinates the delivery of the tender according to the terms Participates leads & monthly invoicing Provides feedback on delivery of equipment according to Tender Reports on outstanding
forecasting & budgeting, tender management, delivery of equipment, resulting in customer satisfaction feedback to internal stakeholders to improve service delivery Drafts full scope reporting on customers, products & exchange rates Managed & coordinates the delivery of units upon being awarded the tender Participates for modifications Manages & coordinates the delivery of the tender according to the terms Participates leads & monthly invoicing Provides feedback on delivery of equipment according to Tender Reports on outstanding
Invoicing- Linking pro forma invoices, sales quotes and delivery notes on Pastel to the tax invoice Uploading of Managing Deliveries Co-ordinating drivers to make deliveries and ensuring urgent deliveries are made
Invoicing- Linking pro forma invoices, sales quotes and delivery notes on Pastel to the tax invoice Uploading of Managing Deliveries Co-ordinating drivers to make deliveries and ensuring urgent deliveries are made
escalate customer queries (including but limited to deliveries, pricing, etc.)
escalate customer queries (including but limited to deliveries, pricing, etc.) Update call lists Upsale on every customers about Late deliveries. Inform customers on short / out of stock on deliveries. Inform customers customers if delivery dates need to be changed due no stock. 5. Documentation Keep records of calls and sales