Reference: DUR002112-CW-1 DUR002112 – EXPORT CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports Purpose of the Job: To efficiently control and manage the entire file process for international trades
Reference: DUR002112-CW-1 DUR002112 – EXPORT CONTROLLER –PROSPECTON Please note this is not a call center position- do not apply if you do not have experience in freight forwarding and exports Purpose of the Job: To efficiently control and manage the entire file process for international trades
consistent delivery of excellent Customer service across all departments. Reports To : MANAGING DIRECTOR Ensure budgeting (revenue and income achievement) Implement corrective action where targets are not achieved to ensure delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre
following paperwork processes. Following the correct channels for reporting if goods received not satisfactory stock for sales, to repairs and to manufacturing department keeping accurate records Packaging of stock for Health and Safety policies and procedures for the department Perform other stock related duties including
and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in
and manage the returns department team, in order to provide excellent service to the DC, retailers and and ensure achievement of department objectives. Manage returns department processes on daily bases. with uplift processes in the Reverse Logistics department and issue uplift numbers when required. Create stock recoveries and damaged goods sales. Develop department BOPS/Policies and inter-departmental SLAs in
processed correctly. Binning of all stock items is done correctly and timeously (Real Time). Correct issuing
responsible to check all stock quantity is received correctly at customer. Take responsibility of loading and sheets and cleanliness Ensure cleanliness and good service record of vehicle at all times to ensure access
responsible to check all stock quantity is received correctly at customer. Take responsibility of loading and sheets and cleanliness Ensure cleanliness and good service record of vehicle at all times to ensure access
operations and to check all cargo is stowed in the correct manner. Maintain a high-profile on-board vessel effectively with clients and colleagues. Customer service oriented Ability to work under pressure and additional