recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure equivalent Degree/Diploma Microsoft Server Certification (2012 R2, 2016 and 2019 Administrator) Linux Certification Windows Servers (2012, 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware systems, and find smarter ways to deliver excellent service. Maximize and promote system utilization for all and network topology/diagrams. Provide excellent service to all customers and be willing to go the extra Windows 7, 8, 8.1, 10, 11 Microsoft Server 2008, 2012, 2012R2, 2016 Cloud Platforms (M365 Suite, Azure
reports – Report problems to customer service center and monitor corrective actions. Provide regular feedback Do first line fault correction. Refer second- and third-line problems to correct person. Establish problem
in End-to-end IT Management and Consultative IT Services. You will also be expected to update the Skills Copywriting and Proofreading. Exceptional knowledge of correct grammar and spelling. Proficient in English verbal
in End-to-end IT Management and Consultative IT Services. You will also be expected to update the Skills Copywriting and Proofreading. Exceptional knowledge of correct grammar and spelling. Proficient in English verbal
join the Centralised Services team, which collaborates with various departments globally. The ideal candidate stability and support objectives for the Centralised Services products and systems Identify, gather, analyse for repetitive processes within the Centralised Services Technology stack Have the ability to work in an
Management. Controls - Ensure the costs of the department remain within budget for existing operations effectively interact with management and other departments. Effective execution of plans. While we would
including integration of third-party APIs and services. Troubleshoot and resolve any WordPress-related standards. Ability to write SOP's within the department Understanding of Landing Page setups for Lead
similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket / relational databases. Knowledge of Terminal Services / RDP environments. Driver's License or reliable
basis and through the Change Agent network take corrective actions. Ensure that stakeholders execute on