well-established motor dealership is seeking to employ a Service Advisor to join their team based in Stellenbosch Stellenbosch, Western Cape. Minimum 2 years' Service Advisor experience in a Dealership Computer literate (Office Qualification would be advantageous Certificated Service Advisor Training completed would be advantageous
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth sustainability. How you'll role As a customer service agent at this scaling startup, you will play a position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer complaints, provide appropriate solutions and alternatives Booking-in repairs Ensure that all the repairs are repaired within SLA. Ensure that credit is processed within required time frame. Ma
follow up and reminders
Qualifications
interpersonal communication skills.
for several teams within the Dedicated Client Service area These teams include but KwaZulu Natal, Western (Coastal) focusing on Dedicated/Personal client service, and client retention We are looking for: An individual encompass achieving financial targets, maintaining service standards, and ensuring an excellent, consistent consistent client experience across all products and services while minimizing costs. Additionally, this role about the Service environment (having managed more than one operational client service department will be
for several teams within the Dedicated Client Service area These teams include but KwaZulu Natal, Western (Coastal) focusing on Dedicated/Personal client service, and client retention We are looking for: An individual encompass achieving financial targets, maintaining service standards, and ensuring an excellent, consistent consistent client experience across all products and services while minimizing costs. Additionally, this role about the Service environment (having managed more than one operational client service department will be
onboarding documentation, including contracts, service agreements, and any necessary forms Clearly outline resources to familiarize the client with your products/services Provide guidance on how to utilize your offerings plans Client Support Collaboration with Various Departments Product Knowledge Excellent communication and
onboarding documentation, including contracts, service agreements, and any necessary forms Clearly outline resources to familiarize the client with your products/services Provide guidance on how to utilize your offerings plans Client Support Collaboration with Various Departments Product Knowledge Excellent communication and
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution mandates, and ensuring all financial setups are correct Customer interaction (15%): address incoming calls