As a Contact Department Agent, you will be the first point of contact for our customers, providing support resolving queries via multiple channels including phone, email, social media, and live chat. This role is Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills experience as a client service representative. Strong phone contact handling skills and active listening.
As a Contact Department Agent, you will be the first point of contact for our customers, providing support resolving queries via multiple channels including phone, email, social media, and live chat. This role is Collaboration: Work closely with team members and other departments to ensure a seamless customer experience. Skills experience as a client service representative. Strong phone contact handling skills and active listening.
their journey, internal advocate to the other departments, liaison between clients and company to ensure communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations glue between all internal departments, working with the relevant departments to ensure clients reach their
existing and emerging trends Liaise with internal departments and suppliers, brokers, mechanical engineers closed, the account is handed back to the relevant department with full details of the resolution offered ensuring compensation and GOGW Liaising with the Litigation Department to provide detailed accounts of the complaints on the phone Excellent time management skills Able to liaise at all levels with other departments and outside
communicate effectively face-to-face and via email, phone, in meetings etc)
financial futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory
financial futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory
Outbound booking campaigns to increase reservation numbers Customer relationship management calls Reservation
Outbound booking campaigns to increase reservation numbers Customer relationship management calls Reservation
Senior for sign off Contacting policyholders by phone and email, adhering to TCF and DPA principles, to relationships with all business employees and departments comply with the requirements, and act in accordance