We require candidates that play a crucial role in providing technical assistance and support to our clients regarding network-related issues. You will be responsible for monitoring, troubleshooting, diagnosing, and resolving network problems to ensure our clients' systems operate efficiently. Majori
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With a reputation for excellence in the aviation/airline industry, we are dedicated to ensuring our passengers have a
company's vision. Unleash Your Superpowers in the Discovery Phase: Customer Whisperer: Immerse yourself in to a role that defines your career trajectory. Discovery Phase Expertise: Immerse yourself in a role that
Standups Attend UAT sessions if needed Continuous discovery (e.g. continuous improvement analysis) Develop
Agile environment Guide Product Owners (POs) in discovery by practicing relevant agile techniques (e.g.
Standups Attend UAT sessions if needed Continuous discovery (e.g. continuous improvement analysis) Develop
operational areas to assist management and communicate discoveries
Establish data analysis frameworks and document
Requirements: Minimum L3 Data Centre Technical skills Client facing Data Centre design and architecture (Cloud/Hybrid
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
business analysis capabilities Predominantly call centre environment with complex processes