Pretoria. Responsibilities: Optimize the contact centre environment with a strong focus on the operational BEng Industrial Engineering. 3 years in Call/Contact Centre. 2 years Management. Remuneration: R50 000
duties: • Medikredit application and queries • Discovery application and queries • Surgicom application
duties: • Medikredit application and queries • Discovery application and queries • Surgicom application
processes for a world-class sales force, by optimising call schedules and the CRM system. Attend sales meeting data is consistently updated including rep call adherence, call frequency and strike rate information is Planning of sales route call schedule from Monday to Friday. Ensure the calling schedules are maintained on a daily basis: Check limits exception report. Call reports. Weekly sales report submitted to the GM reports in terms of the Revenue and GP: Rep call reports. Call schedule adherence. Strike rate. Quotes.
processed promptly and in line with the rules of the Discovery Group Risk and Umbrella Fund. Maternity administration:
processed promptly and in line with the rules of the Discovery Group Risk and Umbrella Fund. Maternity administration:
within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained
retail. Keeping the studio neat and tidy. Taking calls and managing bookings. Sending reminders and to
retail. Keeping the studio neat and tidy. Taking calls and managing bookings. Sending reminders and to
aggressive in sales and make at least 40 new sales calls per week. Achieve the meeting target as set out public holidays and after hours. Ensure all sales calls do not clash with the sales meeting held weekly