Specific Duties to Be Performed: 1. Manage Control Room Team. 2. Monitor all cameras in Control Room. 3. Monitor and observe staff movement and procedural compliance. 4. Time based CCTV monitoring template to be completed by the Operator at set time intervals confirming the JD and monitoring require
systems
Acting as a Manager/Supervisor/Team Leader before
Highly proficient
Specific Duties to Be Performed: 1. Manage Control Room Team. 2. Monitor all cameras in Control Room. 3. Monitor and observe staff movement and procedural compliance. 4. Time based CCTV monitoring template to be completed by the Operator at set time intervals confirming the JD and monitoring require
carrying out first line support to clients, dispatching technicians, following up with merchants and departments both at branch and head office level Dispatching · Overseeing the activities of the technicians telephonic troubleshooting before dispatching a technician · Dispatching technicians to sites and prioritising plan to get the ATM transaction · Compiling a dispatch e-mail to technicians and other departments, detailing
carrying out first line support to clients, dispatching technicians, following up with merchants and departments both at branch and head office level Dispatching · Overseeing the activities of the technicians telephonic troubleshooting before dispatching a technician · Dispatching technicians to sites and prioritising plan to get the ATM transaction · Compiling a dispatch e-mail to technicians and other departments, detailing
terminals Update LMP Retrieve outstanding terminals Dispatch of Point of Sale terminals to customers (merchants)
as indicated by supervisor • Captures progress and completion report so that supervisor can update status
Management: Skillfully triage incoming tickets, dispatching resources based on priority and expertise. Technical
and AZURE DR setup. Must be able to handle Web-dispatcher, Portal, PO, FIORI, BW, GRC related issues. Knowledge
and AZURE DR setup. Must be able to handle Web-dispatcher, Portal, PO, FIORI, BW, GRC related issues. Knowledge