respond to all emails regularly and monitor all Zendesk tickets, ensuring that all emails and tickets are minutes;
: Matric, Smart phone, SA ID PLEASE CONTACT US Email : opportunities globaldirect.co.za WhatsApp : 061
to communicate effectively face-to-face and via email, phone, in meetings etc)
Ability to answer a high volume of calls and/or emails daily. Ability to share work among a customer service
the voice of OneCart, fielding real-time calls/emails/social media posts from our customers. You must customers and resolving customer queries across phone, email, and chat platforms. Duties and Responsibilities around/Answering directed phone calls /Responding to customer email communication Responding to customer social media
assisted remotely via video calls, voice calls, emails and text messages. • Product Experts ensure that relations and relationship management • Telephonic and email support • Video calling experience (advantageous) working over either voice or video call, live chat, email or text message. • Obtain and note quality information information provided on a call with texts and/or emails. • Ensure a minimal missed call rate. Continuous • Ensure other required documents, reports and email accounts are up to date and accurate. REMUNERATION
assisted remotely via video calls, voice calls, emails and text messages. • Product Experts ensure that relations and relationship management • Telephonic and email support • Video calling experience (advantageous) working over either voice or video call, live chat, email or text message. • Obtain and note quality information information provided on a call with texts and/or emails. • Ensure a minimal missed call rate. Continuous • Ensure other required documents, reports and email accounts are up to date and accurate. REMUNERATION
assisted remotely via video calls, voice calls, emails and text messages. • Product Experts ensure that relations and relationship management • Telephonic and email support • Video calling experience (advantageous) working over either voice or video call, live chat, email or text message. • Obtain and note quality information information provided on a call with texts and/or emails. • Ensure a minimal missed call rate. Continuous • Ensure other required documents, reports and email accounts are up to date and accurate. REMUNERATION
assisted remotely via video calls, voice calls, emails, and text messages. Product Experts ensure that relations and relationship management Telephonic and email support Video calling experience (advantageous) working over either voice or video call, live chat, email or text message. Obtain and note quality information information provided on a call with texts and/or emails. Ensure a minimal missed call rate. Continuous resolution. Ensure other required documents, reports and email accounts are up to date and accurate. Competencies:
electronically. Computer Skills – Proficient with Email, Microsoft Office, Google Drive, Docs & Sheets