all aspects of the student experience and for assisting in all administrative interventions to ensure correctly. ACTIVE STUDENT ENGAGEMENT AND SUPPORT Assists with the dissemination of student related policies escalate the query to the Customer Relations Officer. Assists and supports students on how to log queries via Centre. Manages all administration accurately and assist with capturing details of all student contact made Customer Relations Centre on the academic system. Assists with unresolved queries from the Customer Relations
all aspects of the student experience and for assisting in all administrative interventions to ensure correctly. ACTIVE STUDENT ENGAGEMENT AND SUPPORT Assists with the dissemination of student related policies escalate the query to the Customer Relations Officer. Assists and supports students on how to log queries via Centre. Manages all administration accurately and assist with capturing details of all student contact made Customer Relations Centre on the academic system. Assists with unresolved queries from the Customer Relations
as the first point of contact for customers, assisting them with inquiries related to pricing, technical Resolution
- Customer Order Processing
- Assistance to sales team
- Documentation & Re
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc
department. These include: queries from customers, assisting with complex service calls, technician support
presentations, quotations and client portfolio packs Assisting the Brokers in compiling reports and schedules
presentations, quotations and client portfolio packs Assisting the Brokers in compiling reports and schedules