step-by-step solutions or provide clear instructions to help them resolve software issues Problem Analysis and
have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline best in the business. Contact us to see how we can help you achieve your goals. JOB DESCRIPTION Key Responsibilities: have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline
ESSENTIAL SKILLS REQUIREMENTS:
- Proven experience in SAP release management.
- Proven experience in SAP Transport Management.
- SAP Project and Start-up Management.
ADVANTAGEOUS SKILLS REQUIREMENTS:
- SAP Technical Administration.
- I
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have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline best in the business. Contact us to see how we can help you achieve your goals. JOB DESCRIPTION Key Responsibilities: have matric 3 years of experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow analytics, digital technology and industry expertise to help our clients turn data into insights, streamline
major incident management process. Keep service desk informed of progress on major incidents and potential and/or process improvements. Assist the service desk team leader with P3 escalations when required. of quality improvement initiatives at the service desk. What will set you up for success? Profitable Underwriting
operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable service management performance in line with service level agreements (SLAs). Very important is the right person years. Also need to have looked after large service desks and service delivery managers as apart of their
leveraging technology Experience operating at CXO level, and ability to demonstrate excellent client relationships the needs of stakeholders Solution-based sales – helping identify and drive solutions for clients Previous communicate effectively and tactfully across all levels of the organization Excellent negotiation, conflict leveraging technology Experience operating at CXO level, and ability to demonstrate excellent client relationships SDLC lifecycle 8 years in solution-based sales – helping identify and drive solutions for clients Advanced
maintenance, and handling warranty claims. MINIMUM ENTRY-LEVEL QUALIFICATIONS: Diploma in Sales /Marketing Or
through the service desk Manage incidents, problems and changes through CRM (service desk tool) Provide hands