telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms escalated timeously to all the relevant parties. Investigating and analysing root causes as well as problem re-assign it to the applicable area for further investigation and resolution. Escalating to management in
Leading the fraud operations team in detecting, investigating, and preventing fraudulent activities on the and completeness of financial transactions Investigating and resolving discrepancies in a timely manner
Operations: Lead the fraud operations team to detect, investigate, and prevent fraudulent activities on the platform
Manage the daily interface list, including investigations and correction of errors. Logging of requests
Manage the daily interface list, including investigations and correction of errors. Logging of requests
and technologies. - Ability to monitor for and investigate security breaches, and test for vulnerabilities
other security monitoring platforms. Analyze and investigate security incidents to determine the root cause
reviews to determine any ambiguities