Reference: CAW005593-MU-1 Service Manager - Cape Town CBD - Western Cape This is a hands-on position position, and our client is looking for a experienced Service Manager working in a premium vehicle dealership added advantage Minimum of 3 years experience in a Service Manager position at a Franchise Dealership Volkswagen Volkswagen / Audi experience Excellent customer care / client relationship skills Computer literate Salary:
position, and our client is looking for a experienced Service Manager working in a premium vehicle dealership advantage
continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity portfolio, such as technical services (M&E, building fabric etc), soft services (hygiene, pest control and soft services in accordance with SLA's. Review all SLA's entered into with eternal service providers Develop effective customer focussed and proactive relationships at all levels in the customer chain. Responsible for securing new business. Identify new / future services that would provide with a competitive advantage
continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity
portfolio, such as technical services (M&E, building fabric etc), soft services (hygiene, pest control
and soft services in accordance with SLAs
Review all SLAs entered into with eternal service providers
Develop effective customer focussed and proactive relationships at all levels in the customer chain
Responsible
securing new business
Identify new / future services that would provide AFMS with a competitive advantage
prevention.
Maintain accurate records of services performed and products used.
Qualifications:
Excellent communication skills and customer service orientation.
Excellent Project management
pertaining to mechanical, electrical, and customer service. Your key responsibilities will include, but establishment and management of Service Level Agreements (SLAs) for approved service providers in collaboration collaboration with the Procurement team, ensuring service excellence. Ensure strict adherence to building codes inspections, encompassing technical, housekeeping, and service contract evaluations. Uphold stringent quality relationships for both "hard" and "soft" services. Monitor service quality, negotiate favourable pricing
Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities methodology.
Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities methodology. Contribute to the SLAs for approved service providers. Ensure the Centre complies with building installations and budgets. Conduct technical and service contract inspections etc. Coordinate staff activities schedules. Manage hard and soft Services. Monitor the quality of the services. Negotiate pricing structures market trends. Manage procurement of goods and services. Prepare budgets (Capex, R&M) plus forecasts
Cape Town. Manage technical aspects, budgets and service providers on site and other key responsibilities methodology. Contribute to the SLAs for approved service providers. Ensure the Centre complies with building installations and budgets. Conduct technical and service contract inspections etc. Coordinate staff activities schedules. Manage hard and soft Services. Monitor the quality of the services. Negotiate pricing structures market trends. Manage procurement of goods and services. Prepare budgets (Capex, R&M) plus forecasts
project lifecycle. Effective communication and a customer-centric approach are key to fostering trust and procurement process, from sourcing materials and services to negotiating contracts and managing supplier