comfortable with being visible and present on the ground – within the areas you represent. Plan tickets
role we need someone with a strong technical back ground in order to understand the complexity of the existing
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
Manager in managing the support, processes and staff involved in the support of the customers' systems agents/technical staff when problem areas are identified. • Ensure effective training for support staff by scheduling scheduling ongoing training programs. • Schedule support staff in a manner to ensure uninterrupted support service immediately where low performance is present. • Monthly staff performance stats – report back to Service Delivery performance so it can be formally addressed • Quarterly staff KPI discussions • Weekly; monthly; quarterly and
ideation to deployment and beyond. You will work on ground-breaking product features, issues, and improvements
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects
Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
communication. Provide technical support to field staff on bug fixes. Testing and Implementation Ensure support to field staff. Provide training and create training manuals to field staff. Conduct debugging
implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail account management Setup of Desktop/laptop for new staff Key Cloak Manage IT Team & Weekly Roster Manage
service. Adhere to SLA's. Training and mentoring of staff. Customer queries, meetings etc. as and when required