meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part optimisation of our technical support services for our customers and service partners. Here's what you'll be technical and commercial support to our external service partners. Mastering the ins and outs of our CRM and maintaining robust relationships with customers and service partners. Your problem-solving skills are decision-making abilities. Comfortable providing stellar customer support over the phone. Above all, you embody
global player wants you to join their team as a Service Technician where you'll play a crucial role in devices Documentation of service calls Management of spare parts inventory in the service vehicle Proactive Proactive sales of service products and solutions Ability to lift 35kg equipment intermittently and work in unusual network systems Thorough knowledge of mechanics Customer-focused with self-motivation and initiative Ability working hours, including up to 75% travel within the service area Valid driver's license and clean driving record
To provide advisory services, to clients depicting early warning signs of distress, that support limiting clients through providing management consulting services, specialist knowledge, and expertise to help them clients who would require management consulting services, training, support, mentorship and development
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
encompasses driving revenue by selling products and/or services via telephone or online mediums. This role calls
to build and maintain relationships, identify customer requirements, and seal business deals.
customers, ensuring swift resolution and maximum gain.
7. Respond timely to customer sales inquiries, preparing and providing quotes
stipulated timelines.
8. Deliver premium service to phone and online/e-mail sales clients, meeting
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and
Represent the customer to the rest of the business - Customer Advocate
Demonstrate communication both oral and written
Applying customer service/care principles to all calls
Working (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A
firm specializing in construction and consulting services, as well as being an Independent Power Producer and emails, leveraging a deep understanding of customer needs, and assisting the sales team in closing swift resolution for both internal and external customers. Meet monthly sales targets and contribute actively exceptional service to clients via telephone and online channels. Maintain accurate customer records in team for customer satisfaction. Stay informed about products and services to address customer queries
verbal.
e-mail, chat Creating documentation and delivering customer and staff training where required Hybrid role (night shift), potential for limited travel to customer sites Covering support hours on both day and night not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues high-quality updates to customers on a regular basis. Correctly set the customers' expectations. Deliver Proactively design and implement solutions to improve customer experience Mentor and provide feedback on team