To provide advisory services, to clients depicting early warning signs of distress, that support limiting clients through providing management consulting services, specialist knowledge, and expertise to help them clients who would require management consulting services, training, support, mentorship and development
company based in Sandton is looking for a MEMBER SERVICES LIAISON/KEY ACCOUNT MANAGER to grow their membership
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
improving their new business, servicing and claim journeys. Champion the customer experience aspects of the the desired client experience. Take ownership of customer experience monitoring and reporting of all functions Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints templates to achieve better customer outcomes. Provide insight on customer feedback from complaints, escalations enhance treating customer experience model. Monthly reporting of treating customer fairly outcomes.
company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and
Represent the customer to the rest of the business - Customer Advocate
Demonstrate communication both oral and written
Applying customer service/care principles to all calls
Working (Preferred)
Excellent listening skills
Customer Centricity
Results orientated
A
and sell products/services using solid arguments to existing and prospective customers
business objectives and delivering exceptional customer services. · Experience in directly delivering large large IT transformation programs to customers · Involvement in co-creating technical solutions, project implementation Experience in Banking, Financial Services and Insurance domain customers · Experience working as a senior senior client/account management in a professional services/consulting organization to include managing an Experience in Banking, Financial Services and Insurance domain customers · Experience in directly delivering
excellent customer service and able to do pricing. Booking Flights, Accommodation, shuttle services, car hire hire, travel insurance and reservations for customers. Engage with business and leisure clients to understand on (but not limited to) travel, facilities and services, events and attractions, tours, travel routs and all areas of your role. Provide excellent customer service throughout the booking process, addressing good relationship with the suppliers and your customers. Counsel clients on terms and conditions of travel
excellent customer service and able to do pricing. Booking Flights, Accommodation, shuttle services, car hire hire, travel insurance and reservations for customers. Engage with business and leisure clients to understand on (but not limited to) travel, facilities and services, events and attractions, tours, travel routs and all areas of your role. Provide excellent customer service throughout the booking process, addressing good relationship with the suppliers and your customers. Counsel clients on terms and conditions of travel
attracting new customers to the Brand by ensuring the highest quality service, increasing customer retention retention and loyalty, conquest lost customers (win back strategy), increasing labour hours sold and parts turnover Plan and achieve National After Sales objectives (Service Quality, After Sales Market Share Growth, Parts Advertising campaigns, promotion of sales, top Service Quality and Customer Satisfaction to increase loyalty and work closely with Group Parts Supply Chain, Group Service and other key role players to ensure common purpose