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ensure consistent delivery of excellent Customer service across all departments. Reports To : MANAGING DIRECTOR delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre planning and absenteeism management Facilitate training and development interventions Review performance key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure
for all warehouses, processing purchase orders, training store staff, housekeeping, inventory reports, negotiating transport rates with various service providers, procuring spares and consumables, periodic
for all warehouses, processing purchase orders, training store staff, housekeeping, inventory reports, negotiating transport rates with various service providers, procuring spares and consumables, periodic
Keep record of all inhouse training and arrange for days for in-house training • Issuing of warnings • Preparing Liaise with the Mechanics on trucks that need to be serviced and breakdowns and planning to get defects sorted Keep record of all inhouse training and arrange for days for in-house training • Issuing of warnings • Preparing Liaise with the Mechanics on trucks that need to be serviced and breakdowns and planning to get defects sorted
Keep record of all inhouse training and arrange for days for in-house training • Issuing of warnings • Preparing Liaise with the Mechanics on trucks that need to be serviced and breakdowns and planning to get defects sorted Keep record of all inhouse training and arrange for days for in-house training • Issuing of warnings • Preparing Liaise with the Mechanics on trucks that need to be serviced and breakdowns and planning to get defects sorted
as regularly reviewing functional policies and service performance while ensuring coordination among all standard operating policies and procedures. Set SMART service & revenue targets of the department and ensure wide with relevant departments to provide maximum service to meet customer/business requirements while maintaining effectiveness to provide service and determine resultant actions. Improve and increase services offering and products products. Ensure service provided meets customer and business expectation through upholding and ensuring
as regularly reviewing functional policies and service performance while ensuring coordination among all standard operating policies and procedures. Set SMART service & revenue targets of the department and ensure wide with relevant departments to provide maximum service to meet customer/business requirements while maintaining effectiveness to provide service and determine resultant actions. Improve and increase services offering and products products. Ensure service provided meets customer and business expectation through upholding and ensuring
Keep record of all inhouse training and arrange for days for in-house training Issuing of warnings Preparing Liaising with the mechanics on trucks that need to be serviced and breakdowns and planning to get defects sorted
Keep record of all inhouse training and arrange for days for in-house training Issuing of warnings Preparing Liaising with the mechanics on trucks that need to be serviced and breakdowns and planning to get defects sorted