To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
contract role with top tier financial services entity requires the services of a skilled Compliance Monitoring contract role with top tier financial services entity requires the services of a skilled Compliance Monitoring and standard operating procedures. Identifies training and educational needs regarding compliance practices practices and make recommendations and develop training content. Supports the implementation of the Compliance
contract role with top tier financial services entity requires the services of a skilled Compliance Monitoring contract role with top tier financial services entity requires the services of a skilled Compliance Monitoring and standard operating procedures. Identifies training and educational needs regarding compliance practices practices and make recommendations and develop training content. Supports the implementation of the Compliance
differentiated customer experience. Collaborating with technology providers and industry experts will be essential understanding of mobile money, fintech, and financial services Knowledge of regulatory environments and future
differentiated customer experience. Collaborating with technology providers and industry experts will be essential understanding of mobile money, fintech, and financial services
its control Manage all elements of information technology and communications related to projects undertaken appointment and management of sub-contractors/service providers/consultants related to projects undertaken
qualified CA) having worked with Training in Public (TIP) articles with significant articles experience.
changing environments, data, IT infrastructure and technology and determine best approach and testing strategy Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA) Preferred Certifications Type of qualitative and quantitative data • Financial services; preferable banking – retail and commercial exposure emerging risks • Changing digital landscape and technology • Data • Continuous Monitoring • Client Centricity
environments, data, IT
infrastructure and technology and determine best approach and testing strategy
Systems Auditor (CISA) or
Certified Financial Services Auditor (CFSA)
Preferred Certif
qualitative and quantitative data
• Financial services; preferable banking – retail and commercial exposure
emerging risks
• Changing digital landscape and technology
• Data
• Continuous Monitoring
•