to make a placement. Responsible for excellent service delivery to members, advisors, providers and suppliers regional office facilities Member Retention via Service delivery Quarterly Surveys Results, Regional Offices Essential Minimum 3 years of experience in a customer service orientated environment within a Medical Scheme
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Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer service experience scale. Additionally, you will be responsible for managing the customer care team and connecting them closely department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery customer service practices and behaviours. Team Management and Development: Lead and manage a team of
Site Manager – FSS – Durban The position of a Site Security Manager is vacant in Durban reporting to to the Operational & Branch Manager. The overall purpose of the position is to ensure that all site years’ experience in a management position at a shopping complex Staff Management experience essential physically fit and in good health. CCTV Camera Management and Equipment monitoring and Control. Must reside between Fidelity Security Services and the client with regard to security services rendered. Daily feedback
Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer service experience scale. Additionally, you will be responsible for managing the customer care team and connecting them closely department to optimise service delivery. Key Responsibilities: Customer Service Leadership: Provide strategic customer service policies and procedures across all branches. Ensure consistency in service delivery customer service practices and behaviours. Team Management and Development: Lead and manage a team of
client's product adoption, growth, and retention. Manage the tickets, maintaining SLA's, communicating with recommendations on how to get the most from products/services Own proactive processes: host webinars, assist clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's health scores Keep engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase such as Client Experience or Technical Account Management role IT/Tech related experience Experience with
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
futures to them. The role calls for formal in-house training, the completion of the prescribed Regulatory exams exams, accreditation with the Financial Services Regulatory authority and requires continuous professional estate. Provide pro-active, on demand financial service and advice to customers within your allocated customer
registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications policies and an outline of the academic year etc. Manages the dissemination of student related policies (new a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre skills Computer proficiency Planning & time management skills Results driven and able to handle pressure pressure Professionalism Empathy Customer service driven/focused Advanced administrative and organisational
Marketing or Media to fill a position on the Customer Service Desk. Our customers are based internationally and customers receive the very best in service and account management. Our passion lies in the acquisition ; Non-Negotiable. We manage and promote brands, provide customer contact services and develop leading our people and our international links. Being a service organization, our staff has been carefully selected and commitment to client service. If you want to join the leaders in service excellence, please submit