iOCO Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Customer Service Engineer I Â with strong problem-solving skills, excellent communication abilities, and a customer-centric approach to service delivery.
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What you’ll expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
affect transaction flow.
REQUIREMENTS:
·       ITSM (IT Service Management)
·       IT Operations Frameworks
      IT Service Delivery Management
·       Project Management
·    Â
     Service Desk Methodology
·       Provider / Contract Management â SLAs and
and govern IT Service Desk initiatives and projects
·       Manage service delivery provider/s
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·       Manage transformation within the IT Service Desk relating to new technologies
Strategic Supplier relationship management. Including amongst others managing relationships between
business
requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business
/>Tactical/ Operational supplier relationship management:
Strategic supplier relationship management:
relevant experience, of which at least 2 years on management level preferable
(CISSP)
Critical Competencies
standards
ITIL and ITSM such as Problem-Incident-Change Management processes Basic knowledge of ITSM Suite Deep REQUIREMENTS: · Identity and Access Management · Privileged Access Management (CyberArk) · IT Operations of of Windows and Linux Servers · Configuration Management · Grasp and structure complex issues. Flexibility operating system certification relating to data management · Any programming certification · Fluent English-speaking 2019, in order to implement Privileged Account Management (PAM) across Group IT, that deals exclusively
Advocates test asset reuse within IT portfolio · Manager to understand what actions are required to close · Capability as a Test Manager (minimum 5 years) · Proven ability to manage a team (minimum 3 years) findings and flows · Appreciates the need to plan and manage projects through the benefits they deliver · Experience expertise to deliver, whilst providing effective management to teams Neg - Neg - Monthly
(beneficial)
/>Project Manager Multiscale in Business Analysis: