potential members, employer organisations, brokers and service providers enquiring via written communication, Duties Knowledge - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response
travel to the Western Cape as and when required by Management. Sectional performance parameters: SLA as reported Specialists Contracting and Research Managment Support Manager and other TL's in Tasks and intiatives beneficial to the Scheme and MHC & SP's Staff management intiatives Quality Assurance Client Satisfaction environment Minimum 3 years experience in client service/ medical representative/ interaction with Specialists
travel to the Western Cape as and when required by Management. Sectional performance parameters: SLA as reported Specialists Contracting and Research Managment Support Manager and other TL's in Tasks and intiatives beneficial to the Scheme and MHC & SP's Staff management intiatives Quality Assurance Client Satisfaction environment Minimum 3 years experience in client service/ medical representative/ interaction with Specialists
potential members, employer organisations, brokers and service providers enquiring via written communication, Duties Knowledge - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response
funding guidelines for use by Hospital Benefit Management teams. Assess the clinical and health economic guidance documents. Ensure that team members are trained to consistently apply the recommendations contained Assessment documents to pre-authorisation, case management and hospital audit functions of HBM. Draft detailed Advisor (Head of HBM), HBM Operations Manager and Executive Manager interaction, providing feedback Delivering Delivering a cost-effective Managed Healthcare service within the average length of hospital stay per beneficiary
strategy. Work together with Trustees and Executive management within Bestmed to establish the contribution execute and manage ICT . Recognise alternative ICT solutions for delivering more efficient services to Bestmed Bestmed Provide BOT and Executive Management with ICT information to support them in decision making on negotiate and manage contracts and service levels and specifications with Bestmed third party service providers for any issues or problems raised by third party service providers or users, and arbitrates in situations
platform modules (i.e. claims, finance, membership, manage health care etc.), respond to queries, and resolve escalate issues. Support trainers in developing training material. Provide regular information and feedback process and business changes. Responsible for management reporting that can be used for improving business support (ASUP) - Delivering management, technical and administrative services to support and maintain live live applications. Problem management (PBMG) - Managing the life cycle of all problems that have occurred
risk management and internal audit units to monitor IT internal control system. Policy Management Compliance Compliance Management Risk Management: Audit and Assessments Incident Response Management Training and Awareness Awareness Vendor Management Continuous Improvement IT SLA's overall per Annum IT Climate index Qualification either – CISA, CISM, CRISC, CGEIT or CISSP / COBIT Training are essential. Experience - Essential A minimum
Environmental Management controls Personal Development and training Ticket SLA Management IT SLA's overall
hospital. Approval of referred PMB applications. Management of PMB referrals and supervisor escalation inbox Daily stats report. Provide Efficient Quality Service . Ensure that all PMB applications prepared and/or Queries/Escalations TAT. Support manager/team leader and other managers in tasks and initiatives beneficial